Shipping

We currently only ship to Australia via Australia Post for all products. No international shipping.
Free shipping over AUD $50.

Standard shipping fee is AUD $9.95. You will be emailed an Australia Post tracking code once order has been dispatched so you can check your delivery at any time. If you haven’t received a confirmation email within 3 business days of placing your order please contact weborders@vitalitybrands.com.

Delivery to capital cities can take between 3 – 7 business days once order has been dispatched, WA and regional locations can take 5 – 10 business days once order has been dispatched. Deliveries require a signature unless you specifically request the delivery be left without a signature at your delivery address with Australia Post. We cannot ship to PO boxes.

Currency

All prices are displayed and processed in Australian Dollars (AUD$).

Refund policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do. Please email weborders@vitalitybrands.com with your order number to arrange this.

Customer service policy

Epzen Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock. Standard delivery timeframes are between 5-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Merchant Address

Level 2, 415 Riversdale Road, Hawthorn East, 3123.